Our support extends beyond the technical functioning of instruments. We support the entire analysis process: sample introduction, chromatography, detection, and data analysis.
What you can expect from us
From installation to long-term support – one responsibility, one point of contact.
Installation & commissioning
Systems are delivered operational by specialists with application knowledge – including configuration, verification, and user handover.
Maintenance & technical service
Preventive and corrective maintenance, including IQ/OQ/PQ/PV, performed by specialized GC experts with a focus on continuity.
Application & accessories advice
Support with column selection and supplies – across the entire chromatographic process.
Training & knowledge transfer
Practice-oriented training and guidance that enables teams to get the most out of GC and GC/MS systems.
Data & software support
Integrated data and software support (application, configuration, user queries, and training): faster recovery and predictable output.
Long-term support & continuity
Structural guidance for changing applications, system expansions, and optimizations – supported by flexible, tailored service and maintenance contracts.